If the your whole ride/training is recorded with the proper time and distance/path, but you don't get any gait, there was likely an issue with the accelerometer or gyroscope in your device. These are the components of your device that enable Equilab to track your horse's gait based on your motion as a rider.
As a first step to solve such issues, please delete and then re-install the Equilab app on your device. Note that you will not lose any of your data if your delete the app, as all of your information is securely stored on our servers. You will need to log back into your account after re-installing, however (so if you need to refresh on your login method, go to Profile > Settings > Account to see how you should log in).
If your training gets disrupted by a pop-up notification saying that your ride was interrupted, please refer to the Interrupted section of our support site.
If deleting and reinstalling the app does not work, and you are unable to solve the issue by taking steps to resolve interrupted rides, you may have a hardware issue with your device. Unfortunately, such issues can only be solved by getting a new device.
If you have any additional questions, please feel free to contact us at email@example.com. We're always here to help.