FAQ

Getting Started

• Introduction to Equilab
• Do I need an external sensor?
• Where should I keep the phone while riding?
• How does Equilab measure the gait?
• Add your friends in the app
• Start using safety tracking

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Subscription

• What is included in the Premium Version
• How do I subscribe?
• Can I subscribe as a family, stable or as a group.
• Subscription Payments
• I can't access the premium features
• I want to cancel my subscription

Smart Watches

• Apple Watch
• Google Wear OS
• Samsung Watches
• Other Watches

Interrupted Trainings

• iPhone - Interrupted Trainings
• Samsung - Interrupted Trainings
• Huawei - Interrupted Trainings
• OnePlus - Interrupted Trainings
• Nokia - Interrupted Trainings
• Xiaomi - Interrupted Trainings

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Sharing & Co-riders

• We are two people riding the same horse. Can we share a horse in Equilab?
• How do I share a training to the friends feed?
• Trainings are not synced from the other rider on my horse
• Can I share my training with other people outside the app?
• I want to remove someone from my horse
• I want to remove someone from my stable

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GPS, Path and Distance

• The path on the map is not registered correct (GPS)
• The distance is wrong on my training
• The distance get shorter when I stop a training

Tracking & Gaits

• Can I track two horses simultaneously?
• I get no or almost no gait at all on the whole training
• Some segments of the training gets the wrong gait
• The app tells me I am missing a sensor
• The turns are not registered correctly
• Tölt is not shown for my icelandic horse

Equilab Account

• I want to delete my account
• What email is my account linked to?
• Forgot my password
• Change email that my account is linked to
• My account, trainings or horse has disappeared

Other

• Gifting a subscription
• Export Trainings
• Changing your language
• Energy calculations
• There is a training type missing
• A sentence or word is translated wrong

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