User Guide (2)
Welcome to Equilab! We've provided some information about how to start using the app to ensure you can get the most out of our features, from tracking rides to competing in challenges.
Troubleshooting - Equilab Support (8)
Review the sections/articles below or search for a topic to find answers to your questions. If you need support from our team, please email us at [email protected].
-
My trainings/rides or horses have disappeared
-
How to change the email address for my account
-
How to reset your password
-
The GPS is inaccurate (wrong distance and/or path)
-
The distance is consistently slightly off for my trainings
-
The distance got shorter when I stopped a training
-
How Equilab detects gaits
-
How to edit your horse's gaits from a ride
-
The turns are not registering correctly
-
How to cancel an Equilab Premium subscription
-
Redeeming discounts for Equilab Premium
-
Subscription payment information
-
Android Devices - Preventing/Addressing Interrupted Trainings
-
iPhones - Preventing Interrupted Trainings
-
Samsung - Interrupted Trainings
Video tutorials (1)
Short YouTube clips demonstrating how to use some of Equilab's key features