Your trainings and horses are saved to your Equilab account, so they come back when you log in on a new phone. Here's how to move to a new iPhone or Android phone, including a switch between the two. If you still have your old phone, check these points on it first:
Before you start, on your old phone
Check your login method in Profile > Settings > Account. A checkmark shows the methods your account uses. Use the same one on the new phone.
Let your trainings upload. Connect to the internet, open Equilab and check that all your trainings are in your training list. A training that hasn't uploaded is only on the old phone.
Switching between iPhone and Android? Read that section below first.
Set up Equilab on your new phone
Install Equilab from the App Store (iPhone) or Google Play (Android).
Open Equilab and tap Log in, not Sign up.
Log in with the same method as on your old phone.
Check that your trainings and horses are there.
Set up your new phone's settings for Equilab again: see Essential Device & App Settings for Equilab to Work Properly.
If you can't log in on your new phone, see I can't log in.
If your account looks empty, you've probably logged in to a second account. Log out in Profile > Settings and log in with the method you used before, or see I think I have two accounts.
Keep your Premium on a new phone
What to do depends on where you bought Premium:
App Store or Google Play, same type of phone: use the same Apple ID or Google account as on your old phone, and log in to the same Equilab account.
Our website: log in to the same Equilab account. A website subscription isn't tied to a store, so it works on iPhone and Android.
App Store or Google Play, switching between iPhone and Android: see below.
If Premium doesn't show, see I paid, but Premium isn't showing.
These cases need an extra step:
If you move from iPhone to Android, or from Android to iPhone
If you move from iPhone to Android, or from Android to iPhone
Login: Apple login works only on iPhone, and Google login only on Android. If you use one of them, add an email and password login on your old phone before you switch: see Add an email and password login. Email and Facebook logins work on both. If you've already switched and can't log in, email us at [email protected].
Premium: a subscription from the App Store or Google Play doesn't move to the other type of phone. Cancel it in the old store at least 24 hours before it renews, then start Premium on your new phone or on our website. If you don't cancel, the old subscription keeps renewing. Premium from the old store doesn't show on the new phone, so if you subscribe again before the old subscription ends, you pay twice for the overlapping period. See Cancel your Premium subscription and Start Premium or a free trial. A website subscription keeps working after the switch.
If you ride with an Apple Watch or Android watch
If you ride with an Apple Watch or Android watch
Apple Watch: before you switch, keep Equilab open on the watch until all Standalone trainings have uploaded. The upload symbol (a cloud with an upward arrow) at the bottom right of the watch screen disappears when they have. Once the watch is paired with your new iPhone, open the Watch app on the iPhone, scroll to Available Apps and tap Install next to Equilab. Then allow Equilab to access your Health data. See Set up Equilab on your Apple Watch.
Android watch: set up Equilab on the watch again with your new phone. See Set up Equilab on your Android watch.
If something is missing on your new phone
Contact us. Tell us your name in Equilab, the login method you used on your old phone and what's missing. If Premium is missing, also tell us where you bought it.
Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email [email protected].