You can delete your Equilab account in the app, on iPhone or Android. Deleting your account is permanent: the account and everything in it can't be recovered. Check these points before you start:
Before you start
Cancel Premium first. Deleting your account or the app doesn't cancel Premium, so payments continue. Cancel where you bought it: see Cancel your Premium subscription.
Want to keep your trainings? With Premium, you can export them before you delete your account: see Export your rides as GPX or a spreadsheet.
Have your login details ready. Equilab asks you to log in again to confirm the deletion.
Deleting an extra account? Check first that you're in the right one: see I think I have two accounts.
Delete your account
Go to the Profile tab.
Open Settings. On iPhone, tap the cog icon at the top right. On Android, tap the three dots at the top right, then tap Settings.
Tap Delete Account.
Log in again with your usual login method to confirm the deletion.
How to delete your account
Your Equilab account and everything in it are now deleted for good. Deleting your account doesn't remove you from our email list. To stop our marketing emails, tap Unsubscribe at the bottom of any of them.
If you can't delete your account
Check these, in this order:
You've forgotten your password: reset it, then try again. See Reset your password.
You log in with Apple, Facebook or Google: confirm the deletion with that same method.
You can't log in at all: we can delete your account for you once we've checked that it's yours. Email us at [email protected] and tell us the email address and login method of the account.
Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email [email protected].