Find out when Equilab Premium renews, how to change your payment method, and what to check if you were charged when you didn't expect it. Where you bought Premium matters for some of these: the App Store, Google Play or our website.
Before you start: find out where you bought Premium
Equilab is in your App Store subscriptions: you bought Premium in the App Store. On your iPhone, open Settings, tap your name, then Subscriptions.
Equilab is in your Google Play subscriptions: you bought Premium on Google Play. Open Google Play, tap your profile picture, then Payments & subscriptions > Subscriptions.
You have a confirmation email from Paddle: you bought Premium on our website. Paddle is our payment provider for website purchases.
Still not sure? Contact us and we'll check for you.
When Premium renews
Every Equilab Premium subscription renews automatically, in the App Store, on Google Play and on our website. The renewal is charged within the 24 hours before your current period ends. The period is your 7-day free trial, or the month or year you paid for.
To stop the next charge, cancel at least 24 hours before your renewal date or the end of your free trial. If you don't cancel a free trial in time, it turns into a paid subscription. See Cancel your Premium subscription.
Change your payment method
You can't change payment details in the Equilab app. Change them where you bought Premium:
App Store (iPhone): the App Store charges the payment method on your Apple ID. To change it, follow Apple's guide: Change, add or remove payment methods.
Google Play (Android): Google Play charges the payment method on your Google account. To change it, follow Google's guide: Add, remove or edit your payment method.
Our website (Paddle): open the confirmation email you got from Paddle when you subscribed, scroll to the bottom of the email and open the link there to manage your subscription. If you can't find the email, contact us.
If you were charged when you didn't expect it
Check these in order:
Check every place you could have bought Premium: your App Store subscriptions, your Google Play subscriptions and your emails from Paddle. A website subscription doesn't show under Manage Subscription or Restore Purchases in the app, so it's easy to miss.
Did a free trial or subscription renew? If you didn't cancel at least 24 hours before the end of the trial or period, the next period was charged. Cancel now to stop the following renewal.
Do you have two subscriptions? If you bought Premium again in another place, for example on our website while your App Store subscription was still active, or with a different Apple ID or Google account, you pay for both. Cancel the one you don't need.
Did you delete the app or your account? Deleting the Equilab app or your account doesn't cancel Premium. Cancel where you bought it.
If nothing helped, contact us. Include where you bought Premium, the receipt for the charge, the email address you paid with, and what you've already tried.
Frequently asked questions
Here are answers to common questions about paying for Equilab Premium.
How much does Premium cost?
How much does Premium cost?
Premium prices vary by country, but are close to these USD prices:
1 month: $12.99
12 months: $99.99 ($8.33 per month)
You see the price before you pay, in the app and on our website. You can choose monthly or annual in both places. Prices on our website are typically 10% lower than in the app.
I'm paying for Premium, but the app shows the free plan
I'm paying for Premium, but the app shows the free plan
This usually means the app is logged in to a different Equilab account than the one you bought Premium for, or Premium was bought with a different Apple ID or Google account. See I paid, but Premium isn't showing.
Can I move my subscription from the app to the website?
Can I move my subscription from the app to the website?
Yes. Cancel in the App Store or Google Play first, and wait until your paid period ends before you subscribe on our website. Otherwise you pay twice for the overlapping period. See Move your subscription between the app and our website.
I changed my email address. Does my website subscription change too?
I changed my email address. Does my website subscription change too?
No. A subscription bought on our website (Paddle) keeps the email address you used when you bought it. If you contact us about your website subscription, give us the email address you bought it with.
Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email [email protected].