You can move your Equilab Premium subscription from the App Store or Google Play to our website, or from our website to the app. A subscription doesn't move by itself: you cancel where you pay now, then subscribe again in the new place once your paid period has ended.
Check these points before you switch:
Before you start
Unused time isn't refunded. Subscribe in the new place only after your paid period ends. If you subscribe earlier, you pay twice for the overlapping period.
Cancel at least 24 hours before your renewal date, so you aren't charged for another period.
Find out where you pay now
If you have a confirmation email from Paddle, our payment provider, you pay on our website. If Equilab is in your App Store or Google Play subscriptions, you pay in the app. Not sure? Contact us and we'll check for you.
Move from the App Store or Google Play to our website
Cancel Premium in the App Store or Google Play. See Cancel your Premium subscription.
Wait until your paid period ends. Premium stays active until then.
Go to equilab.horse/billing and log in with the same Equilab account you use in the app. If you log in to the app with Apple or Google, add an email and password login in the app first, as explained below.
Choose monthly or annual. If you have a discount code, select Add discount and enter it: discount codes only work on our website.
Enter your payment details and confirm.
Premium is added to the Equilab account you logged in with, usually within minutes and at the latest within 24 hours. Paddle emails you a confirmation, with a link to manage your subscription.
How you log in on the website depends on how you log in to the app:
Email and password: use the same email and password on the website. Logging in with Facebook won't connect to your Equilab account.
Facebook: log in with the same Facebook account you use in the app.
Apple or Google: Apple and Google login don't work on the website. Add an email and password login in the app first, then use it on the website. See Add an email and password login.
Move from our website to the App Store or Google Play
Cancel your website subscription with the link in your confirmation email from Paddle. If you can't find the email, contact us and we'll cancel it for you.
Wait until your paid period ends. Premium stays active until then.
In Equilab, tap any Premium banner. Or go to Profile > Settings and tap Join Equilab Premium on iPhone, or Premium on Android.
Choose 1 month or 12 months.
Confirm the purchase with your Apple ID on iPhone, or your Google Play account on Android.
Premium is added to the Equilab account you're logged in to. The App Store or Google Play now bills you, and you manage or cancel Premium there.
If you're also changing phones, this applies to you:
If you're moving between iPhone and Android
If you're moving between iPhone and Android
A Premium subscription from the App Store doesn't carry over to an Android phone, and a Google Play subscription doesn't carry over to an iPhone. To keep Premium on your new phone, cancel Premium in the old store so it doesn't renew, then subscribe again on the new phone or on our website.
Premium from the old store doesn't show on the new phone, so if you subscribe again before the old subscription ends, you pay twice for the overlapping period. A subscription on our website belongs to your Equilab account, not to a store, so it keeps working when you change between iPhone and Android.
If Premium doesn't show after you switched
Check that the app is logged in to the same Equilab account you subscribed with. A website purchase can take up to 24 hours to show. If Premium still doesn't show, see I paid, but Premium isn't showing. If you were charged in both places, see Renewals and payment details.
Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email [email protected].