Equilab discount codes work when you buy Premium on our website, equilab.horse/billing. Here's how to use a discount code, including when you already pay for Premium.
Check these points before you use a discount code:
Before you start
Discount codes only work on our website. You can't use an Equilab discount code in the app, the App Store or Google Play.
Log in on the website with the same Equilab account you use in the app: email and password, or Facebook if that's how you log in to the app. If you log in to the app with Apple or Google, add an email and password login in the app first, then use it on the website. See Add an email and password login.
Use a discount code on our website
Go to equilab.horse/billing.
Log in with your Equilab account.
Choose monthly or annual.
Select Add discount and enter your discount code.
Enter your payment details and confirm.
Paddle, our payment provider, handles the payment and emails you a confirmation. Premium is added to the Equilab account you logged in with, usually within minutes and at the latest within 24 hours.
If you already pay for Premium
A discount code can't be added to a Premium subscription that's already running. You use the code by starting a new subscription on our website, and time you've already paid for isn't refunded.
Follow the steps for how you pay now:
If you pay through the App Store or Google Play
If you pay through the App Store or Google Play
Discount codes might only be valid for a certain period. If your code is only valid until a set date, compare that date with your renewal date before you cancel.
Cancel Premium in the App Store or Google Play. See Cancel your Premium subscription.
Wait until your paid period ends. Premium stays active until then.
Subscribe on our website with your discount code, using the steps in "Use a discount code on our website".
If you subscribe on the website before the store subscription ends, you pay twice for the overlapping period. See Move your subscription between the app and our website.
If you pay on our website
If you pay on our website
Premium stays active until the end of your paid period, so if you subscribe again before then, you pay twice for the overlapping period. If your code is only valid until a set date, compare that date with your renewal date before you choose when to subscribe again.
Cancel your website subscription with the link in your confirmation email from Paddle. If you can't find the email, contact us and we'll cancel it for you.
Subscribe again on our website with your discount code, using the steps in "Use a discount code on our website".
If the discount code doesn't work
Check these in order:
You're on our website, not in the app. Discount codes only work at equilab.horse/billing.
The code is typed exactly as you received it. Copy and paste the code if you can.
The code is still valid. Some codes only work until a set date.
If you paid but Premium doesn't show, check that the app is logged in to the account you used on the website. Then see I paid, but Premium isn't showing.
If the discount code still doesn't work, contact us. Include the code and a screenshot of the message you see.
Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email [email protected].