If Equilab won't let you in, or you get in but your trainings and horses are gone, work through these checks in order. Most often, the login method is different from the one the account was created with.

Before you try anything else:

Your Equilab account only opens with a login method it already has. Which methods you can use depends on your phone:

Not sure which method you used? If Equilab is still logged in on another phone or tablet, go to Profile > Settings > Account there: a checkmark shows the login methods your account uses.

Open the section for the login method you signed up with, or for a new phone:

Typos are a common reason a login fails. Check the email address letter by letter. Type your password yourself instead of letting your phone fill it in: after a password reset, your phone or password manager may still fill in the old password.

If you log in with email and password and don't remember the password, reset it on the app's login page or on our website. The reset link is valid for about 1 hour. See Reset your password. Apple, Facebook and Google logins don't use an Equilab password, so log in with that method instead.

On our website, you log in to your Equilab account at equilab.horse/billing, with your email and password, or with Facebook if your Equilab account has a Facebook login. Apple and Google login don't work on the website, so add an email and password login in the app first. See Add an email and password login.

If Equilab opens but your account is empty, you're probably logged in to a second account. Check this account's login methods in Profile > Settings > Account. Then log out in Profile > Settings and log in with the method you used before. See I think I have two accounts.

Email us at [email protected], and we'll look up your account and the login method it uses. Include:

Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email [email protected].