You can change the email address on your Equilab account in the app, on iPhone or Android. Check these points before you start:
Before you start
Log in to Equilab first. If you can't log in, see I can't log in.
If you log in with an email and password, have your current email address and password ready. Equilab asks for them to confirm the change.
Change your email address
Go to the Profile tab.
Open Settings. On iPhone, tap the cog icon at the top right. On Android, tap the three dots at the top right, then tap Settings.
Tap Account.
Tap Change Email.
Enter the new email address you want to log in with. Check it carefully for typos.
If Equilab asks you to confirm, log in with your current email address and password, not the new email address.
Your Equilab account now uses the new email address. Next time you log in with email and password, use the new address. Your trainings and horses stay on the same account.
If changing your email address didn't work
Check these, in this order:
Equilab doesn't accept your confirmation: enter your current email address and password, not the new email address.
You don't remember your current password: reset it first, then try again. See Reset your password.
You saved the new email address with a typo: while you're still logged in, repeat the steps with the correct address.
If nothing helped, contact us. Tell us your current and new email address and your login method (email, Apple, Google or Facebook), and send a screenshot of any error message. If you can't log in anymore, email us at [email protected].
Other login methods and website Premium
Changing your email address works differently in these two cases:
If you log in with Apple, Google or Facebook
If you log in with Apple, Google or Facebook
If you signed up with Apple, Google or Facebook, your Equilab login is linked to that account. Change Email changes the email address on your account, but it doesn't add an email login. To log in with your own email address and a password, add an email login first: see Add an email and password login.
If you signed up with Apple and chose Hide My Email, your Equilab account has a private Apple address. After you add an email login, you can replace that address with your own in Profile > Settings > Account > Change Email.
If you bought Premium on our website
If you bought Premium on our website
A Premium subscription bought on our website keeps the email address you paid with, even after you change your email address in the app. Confirmation and renewal emails from Paddle, our payment provider, still go to that address.
If you contact us about the website subscription later, tell us the email address you paid with, so we can find it.
Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email [email protected].