If you signed up with Apple, Google or Facebook, you can add an email address and password as another way to log in to the same Equilab account. With an Apple account, this is how you log in on our website or on an Android phone. With a Google account, this is how you log in on our website or on an iPhone.
Check these points before you start:
Before you start
Be logged in to Equilab on your phone with your Apple, Google or Facebook login. If you can't get in, see I can't log in.
Apple login only works on iPhone, and not on our website.
Google login only works on Android, and not on our website.
Facebook login works on iPhone, Android and our website. An email login gives you a second way in.
An email and password login works on iPhone, Android and our website.
Add an email and password login
Go to Profile > Settings.
Tap Account. A checkmark shows the login method you use now: Apple, Google or Facebook.
Tap Email.
When asked, confirm with Apple, Google or Facebook. This checks that it's you.
Enter the email address and password you want to log in with, and confirm.
Email now has a checkmark in Profile > Settings > Account. You can log in with this email address and password in the app on iPhone or Android, and on our website at equilab.horse/billing. Your Apple, Google or Facebook login keeps working too.
If you signed up with Facebook and can't log in with it
To add an email login, you need to be logged in to Equilab first. If your Facebook login doesn't work, check that you're logged in to the same Facebook account on your phone as the one linked to your Equilab account. Then log in to Equilab with Facebook again.
If you still can't log in, see I can't log in or email us at [email protected].
If the email login doesn't work
Check these in order:
Use exactly the email address and password you added. Check for typos, and type the password yourself instead of using autofill.
Forgot the new password? Reset it: see Reset your password.
On our website, log in at equilab.horse/billing.
If you can't add the email address, or the email login opens an empty account, contact us. Include your name in Equilab, your current login method, the email address you tried to add, and a screenshot of any message you see.
Still need help? Contact us in the app: go to Profile > Settings > Contact Support, or email [email protected].