Purchases within the Equilab App
When you purchase a Premium subscription within the Equilab app, the payments and recurring billing are managed by the Apple App Store (for iOS) or by the Google Play Store (for Android). As a result, if you need to request a refund for a payment made for an in-app subscription, you'll need to contact the App Store or Google Play store for assistance.
Payments
All subscriptions are autorenewing and are charged within 24 hours of the end of the preceeding subscription period. Such periods can be a 7-day free trial or the last month, 6-month, or year long period that you paid for. To avoid being charged after cancelling a trial or subscription, please be sure to cancel your subscription at least one day ahead of your Premium expiration.
Update Billing information
To change your payment method and/or billing information for any purchases made through the App or Play Store, you can find guides at these links for the App Store and Play Store.
Online purchases (via Equilab's website)
If you subscribed via Equilab's website (at https://equilab.horse/billing), your payments will be processed by Paddle, the online payment processor that we have partnered with. To update your payment method for an Equilab Premium subscription through Paddle, click the link to update your billing settings in the confirmation email you received when you first subscribed.
If you have any additional questions, please feel free to contact us at [email protected]. We're always here to help.
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