If your trainings are being recorded without interruption but do not accurately reflect the path you travel, you can take the steps outlined below to address the few potential causes.
Disable wifi while tracking
Be sure you have turned off wifi while tracking — as wifi connections disrupt your device's GPS.
Reset your GPS
Turn your phone off for 5 minutes (and keep it still) and then turn it back on to reconnect to new GPS satellites.
Note that if you are riding indoors, Equilab will not be able to track your rides accurately given the roof/walls block the GPS signal that the app uses to determine the distance and speeds you rode.
Ensure the most accurate location tracking is enabled for your device
Follow these instructions depending on which type of device you have. (Scroll down for Android.)
iPhone users:
- Open the Settings app
- Select Privacy & Security
- Tap on Location Services
- Scroll down and tap on Equilab
- Ensure the Precise Location option is toggled on
Android users:
- Open the Settings app on your device
- Scroll down and select the Location option
- Press App permissions (or tap Equilab if it appears under "Recent access")
- Choose Equilab from the list
- Turn on the Use Precise location option
If your ride is getting cut off and not tracking for the full duration, we recommend checking out these support articles.
If you have any additional questions, please feel free to contact us at [email protected]. We're always here to help.
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