If your phone is only showing your GPS path from rides shortly after you begin tracking (e.g. within 1-2 minutes), it may be a result of Equilab being shut down. This occurs when the app is not allowed to run fully in the background, which your device limits in order to preserve battery life.
To help prevent Equilab from being shut down and thus allow you to track your whole ride, we recommend taking the following steps:
- Open the Settings app on your device. You will find the settings app on the home screen or apps tray.
- Scroll down and click on Battery and Device Care or Device Care option (the name will vary by device).
- Click on Battery section.
- Tap on the Background usage limits or App Power Management option(the name will vary by device)
- Ensure that the Put Unused Apps to Sleep option is turned Off.
If you have any additional questions, please feel free to contact us at [email protected]. We're always here to help.
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